Terms & Conditions

01 Acceptance of Terms

By accessing or using this website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use the website or submit an application.

02 Our Services

We provide online services relating to International Driving Licence and International Driving Document applications, together with related customer support and order services.

The exact services available to you may depend on your country of residence, licence origin, selected product and applicable requirements.

03 Eligibility

You are responsible for ensuring that you are legally permitted to purchase and use the requested service.

You must provide accurate and truthful information during the application process.

We may refuse or suspend an application where information appears to be inaccurate, incomplete, fraudulent or inconsistent with applicable requirements.

04 Application Information

You are responsible for reviewing all information before submitting your application.

• Your personal information must be accurate.
• Your driving licence information must be correct.
• Uploaded documents must belong to the applicant.
• Photographs and documents must meet the applicable requirements.
• Delivery and contact information must be complete and correct.

Errors or omissions may cause processing delays or require additional information from you.

05 International Driving Licence Requirements

An International Driving Permit or International Driving Document does not replace your valid domestic driving licence.

Requirements for driving with an international driving document can differ between countries. You are responsible for checking the requirements applicable to your destination before travelling.

You should carry your valid domestic driving licence together with any international driving document when required.

06 Orders & Processing

An order is submitted when the required information has been provided and the applicable payment process has been completed.

Processing times may vary depending on the selected service, application information, verification requirements and delivery method.

We may contact you if additional information or clarification is required to process your order.

07 Payments

Applicable prices are displayed during the order and checkout process.

Payment must be completed using one of the available payment methods before an order can normally proceed to processing.

Payment processing may be provided by third-party payment providers. Their own terms may apply to payment transactions.

08 Delivery

Where physical delivery is included in the selected service, delivery times are estimates and may be affected by postal services, customs, incorrect addresses, local conditions or other circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address.

09 Digital Documents

Where a digital document is included with your selected service, it may be made available through your order or customer account after the applicable processing requirements have been completed.

Customers must keep their account credentials and access links secure and must not share private account information with unauthorized persons.

10 Refunds & Cancellations

Refund eligibility depends on the status of the order and the applicable refund conditions.

Before requesting a refund, customers should review the applicable Refund Policy.

11 Prohibited Activities

You must not use our website or services for unlawful, fraudulent or abusive purposes.

• Providing false or misleading information.
• Submitting documents belonging to another person without authorization.
• Attempting to access another customer's account or information.
• Interfering with the security or operation of the website.
• Attempting to circumvent payment or security controls.
• Using automated systems to abuse or disrupt website functionality.

12 Intellectual Property

Unless otherwise indicated, website content, design elements, text, graphics, branding and other materials are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit website content without appropriate authorization.

13 Third-Party Services

Our website may integrate with third-party providers for payment processing, hosting, email delivery, analytics, delivery services or other functionality.

Third-party services may be subject to their own terms, conditions and policies.

14 Limitation of Liability

Information provided on this website is intended for general informational purposes and does not constitute legal advice or a guarantee that an International Driving Document will be accepted in every jurisdiction or circumstance.

Driving regulations, rental requirements and government rules may change. Customers should verify current requirements with the relevant local authorities before travelling.

15 Privacy

Personal information submitted through the website is handled in accordance with our Privacy Policy.

16 Changes to These Terms

We may update these Terms and Conditions when necessary to reflect changes to our services, website, business practices or applicable requirements.

The updated version will be published on this page and will include a revised update date.

17 Contact & Support

If you have questions about these Terms and Conditions, your application, payment or order, please contact our support team.