International Driving Licence
Refund & Cancellation Policy
We want every customer to have a clear understanding of our refund process. This policy explains when a refund may be available and how to submit a request.
01 General Refund Policy
Refund requests are reviewed individually based on the status of the order, application and services already provided.
If you believe you are eligible for a refund, please contact our support team as soon as possible and provide your order number and the email address used when placing your order.
02 When a Refund May Be Available
Depending on the circumstances, a refund may be considered in situations such as:
- The order has not yet entered processing.
- A duplicate payment was accidentally made.
- A technical issue prevented the order from being properly submitted or processed.
- The service cannot be provided for the selected product or destination.
- Another circumstance is confirmed by our support team after reviewing the order.
03 Orders Already Being Processed
Once an application has entered processing, certain services may already have been performed. In these situations, cancellation or refund eligibility may be limited.
This can include application review, document verification, preparation of documents, production or dispatch of a physical product, or other services that have already been completed.
04 Digital Products & Documents
Where a digital document, digital service or downloadable product has already been delivered, generated or made available to the customer, refund eligibility may be restricted.
If you experience a problem accessing a digital document, please contact support first so that we can investigate the issue and, where possible, provide a solution.
05 Physical Orders
For physical orders, refund eligibility may depend on whether the order has already been prepared, produced or shipped.
Once a physical order has been dispatched, additional delivery or return conditions may apply. Customers should contact support as soon as possible if they believe an order needs to be cancelled.
06 Non-Refundable Circumstances
- The requested service has already been completed.
- A digital document has already been generated or delivered.
- A physical order has already been produced or dispatched.
- The customer provided incorrect or incomplete information and processing has already occurred.
- The customer simply changes their mind after the service has already been performed.
07 How to Request a Refund
To request a refund, contact our support team using the contact form or email address provided on this website.
Please include the following information:
- Your full name.
- The email address used for the order.
- Your order number.
- The reason for your refund request.
- Any relevant information that may help us review your request.
08 Refund Review Process
After receiving your request, our support team will review the order and determine whether the request meets the applicable refund conditions.
We may contact you if additional information is required before a decision can be made.
09 Refund Processing
When a refund is approved, it will generally be returned using the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider or other financial institution.
10 Incorrect Customer Information
Customers are responsible for ensuring that the information submitted during the application is accurate and complete.
This may include your name, date of birth, address, licence information, photograph, delivery information and other application details.
If incorrect information is submitted and the order has already entered processing, additional charges or refund restrictions may apply.
Important
Refund eligibility depends on the individual circumstances of each order and the stage of processing. Contact our support team before submitting a new order if you are unsure about your situation.